Terms and Conditions Bitease B.V.

Version: 1.0
Last updated: 11 December 2025

Important: These Terms and Conditions are originally drawn up in Dutch. This English version is an unofficial translation for convenience only. In case of discrepancies or conflicts between the Dutch and English text, the Dutch version ("Algemene Voorwaarden Bitease B.V.") shall prevail.

1. Definitions

In these Terms and Conditions, the following terms shall have the meanings set out below:

• Bitease: Bitease B.V., with its registered office at Honderdland 974, 2676 LV Maasdijk, the Netherlands, registered with the Dutch Chamber of Commerce under number 91838339.
• Service(s): the services offered by Bitease, including the web application, the website and all related (online) functionalities provided as Software-as-a-Service (“SaaS”).
• Web Application / Platform: the online application and environment developed by Bitease through which the Services are made available via the internet.
• Website: the website(s) operated by Bitease, including www.bitease.io and app.bitease.io.
• User / you: any natural person or legal entity using the Services or the Website of Bitease or entering into an agreement with Bitease.
• Consumer: a User who is a natural person acting outside the scope of a trade, business or profession.
• Account: the personal user account that provides access to (parts of) the Services.
• Subscription: the agreement between Bitease and the User under which the User can use the Services for a certain period.

If you are under 18 years of age, you need permission from your parent(s) or legal guardian to create an Account and agree to these Terms and Conditions.

2. Applicability

2.1 These Terms and Conditions apply to all offers, Subscriptions, agreements and Services of Bitease and to any use of the Website, the Web Application and the Platform.

2.2 Deviations from these Terms and Conditions are only valid if expressly confirmed in writing by Bitease.

2.3 Bitease may unilaterally amend these Terms and Conditions. The most recent version will always apply. In case of material changes, we will inform you via the Website, by email or within the Platform. By continuing to use the Services after the effective date of the changes, you agree to the amended Terms and Conditions.

2.4 Language and precedence: These Terms and Conditions are originally drawn up in Dutch. If Bitease provides a translation (for example, this English version), it is for convenience only. In case of discrepancies or conflicts between the Dutch and English text, only the Dutch text shall be legally binding and shall prevail.

2.5 If any provision of these Terms and Conditions is void or annulled, the remaining provisions will remain in full force and effect. The invalid provision will be replaced by a valid provision that most closely reflects the intent of the invalid provision.

3. Use of the Website and Platform

3.1 By visiting the Website and/or using the Services, you agree to these Terms and Conditions.

3.2 The Website and the Platform are intended solely for personal, lawful and non-commercial use, unless expressly agreed otherwise with Bitease.

3.3 You are not permitted to:

• copy, reproduce, distribute, sell, license or make public any part of the Website, Web Application or content, except where expressly permitted;
• circumvent security measures, technical protections or access controls;
• attempt to obtain the source code through reverse engineering, decompilation or similar techniques;
• use server emulators or analyse or mimic the communication protocol of the Web Application;
• attempt to obtain unauthorised access to Bitease’s systems or databases;
• use automated systems or software (such as bots, scrapers, crawlers or spiders) to access the Website, Web Application or Services or to (systematically) collect or extract data, unless Bitease has given prior written consent.

3.4 All rights to software, technology, content and data on the Website and in the Web Application belong to Bitease or its licensors.

3.5 You shall indemnify Bitease and its affiliated parties against any and all claims by third parties arising from your use of the Services in violation of these Terms and Conditions or applicable law.

3.6 The information and functionalities offered via the Website and Web Application are of a general and informational nature only. Bitease does not provide (personal) investment advice, financial advice or any other form of personal advice regarding the purchase or sale of financial products. Any decisions you make based on the information or functionalities of the Services are entirely for your own account and risk.

3.7 The Services provided by Bitease are not intended to qualify as investment services, investment advice or brokerage within the meaning of the Dutch Financial Supervision Act (Wet op het financieel toezicht – Wft).

4. Account registration and security

4.1 To use (parts of) the Services, you must create an Account.

4.2 Upon registration you must provide correct, up-to-date and complete information. You are responsible for keeping this information up to date via your Account settings.

4.3 You are responsible for keeping your login details (username and password) confidential and for all activities carried out through your Account.

4.4 You may not share your Account with others. You may not grant others access to your Account.

4.5 If you suspect that someone else is using your Account or knows your password, you must inform Bitease immediately and change your password. Until that time, you are in principle liable for any use of your Account.

4.6 Bitease may temporarily or permanently block access to the Website or Services if it suspects a security risk, misuse, fraud or use in violation of these Terms and Conditions.

5. Subscriptions, term, trial, right of withdrawal and cancellation

5.1 To use the Web Application, you enter into a Subscription with Bitease. The term of the Subscription (for example, monthly or yearly) is specified during the registration or order process.

5.2 The Subscription starts on the date confirmed during the sign-up process (the “Start Date”).

5.3 Monthly Subscription: A monthly Subscription is automatically renewed for successive periods of one (1) month, unless you cancel in time.

5.4 Yearly Subscription (Consumers): A yearly Subscription is entered into for twelve (12) months. After the first contract period has ended, the Subscription will, unless otherwise permitted by mandatory law and expressly stated in the offer, continue for an indefinite term and will then be cancelable on a monthly basis.

5.5 Cancellation (general): You can cancel your Subscription via your personal Account or in the manner indicated in the Web Application or on the Website. Cancellation will take effect at the end of the then-current Subscription period. To prevent automatic renewal of the Subscription period, you must cancel no later than one (1) day before the end of the current Subscription period.

5.6 Free trial period: During any free trial period of a Bitease Subscription, you may cancel your trial at any time. If you cancel during the free trial, no subscription fees will be charged. To prevent the free trial from automatically converting into a paid Subscription, you must cancel the trial no later than one (1) day before the end of the free trial period.

5.7 Right of withdrawal (Consumers, where applicable)

a. If you are a Consumer and enter into the Subscription online, you generally have the right to withdraw from the agreement within fourteen (14) days after conclusion of the agreement, without giving any reason.

b. You can exercise this right of withdrawal by notifying Bitease within this period by means of a clear statement (for example, by email or via your Account) that you wish to withdraw from the agreement. Bitease may provide you with a (digital) model withdrawal form, but you are not obliged to use it.

c. If you withdraw from the agreement, Bitease will refund any payments already received as soon as possible and in any event within fourteen (14) days after receiving your withdrawal notice, insofar as this is required under applicable law.

5.8 Performance during the withdrawal period and lapse of the right of withdrawal

a. If, when entering into the Subscription, you expressly request the immediate start of the performance of the Service within the withdrawal period, you acknowledge and accept that you will already have access to and be able to use the Service during the withdrawal period.

b. Your right of withdrawal will lapse in full once:

• the Service has been fully performed within the fourteen (14) day withdrawal period; and
• you, as a Consumer, have expressly consented in advance to the start of the performance of the Service within the withdrawal period; and
• you have expressly declared in advance that you waive your right of withdrawal once the Service has been fully performed.

c. If you withdraw from the agreement after you have expressly requested the start of the performance of the Service within the withdrawal period, but before the Service has been fully performed, Bitease may charge you a proportionate amount for the part of the Service that has already been provided up to the moment of withdrawal.

6. Prices

6.1 All prices for the Services are clearly indicated in the Web Application or on the Website and are stated in euros. Prices include VAT and any expenses, unless expressly stated otherwise.

6.2 Bitease may change prices and rates for Subscriptions. Any price change will be announced in advance, for example by email or within the Web Application.

6.3 The agreed rates remain in force during the current Subscription period. The new rate will apply upon (automatic) renewal.

7. Payment and consequences of non-payment

7.1 To use the Services, you must provide a valid payment method (for example, direct debit, credit card or iDEAL).

7.2 Bitease will charge the subscription fee monthly or yearly around the day on which your Subscription started or was renewed.

7.3 If a payment is not made (on time), you will automatically be in default. Bitease may then:

• (temporarily) deactivate your Account;
• charge statutory (commercial) interest;
• charge reasonable extrajudicial collection costs.

8. Availability, maintenance and changes to the Services

8.1 Bitease aims to make the Web Application available 24 hours a day, 7 days a week, but does not guarantee that the Services will be available at all times without interruption, errors or defects.

8.2 Bitease may modify, improve, expand or (partly) discontinue the Web Application and the Website. Where reasonably possible, we will communicate such changes in advance.

8.3 Interruptions, maintenance work or updates may result in temporary unavailability of the Services. Bitease will seek to limit such unavailability as much as reasonably possible.

8.4 If you experience a malfunction, you can contact us at support@bitease.io. Bitease will use reasonable efforts to resolve the malfunction as soon as possible.

9. Personal data and privacy

9.1 Bitease processes your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

9.2 How we collect, use and protect personal data is described in our Privacy Policy, which forms an integral part of these Terms and Conditions.

9.3 These Terms and Conditions and our Privacy Policy do not apply to websites, services or applications of third parties to which reference is made via links. Use of such third-party services is at your own risk.

10. Intellectual property rights

10.1 All intellectual property rights relating to the Services, the Web Application, the Website, the underlying software, databases, content, logos, trade names and other materials belong to Bitease or its licensors.

10.2 You are granted only a limited, non-exclusive and non-transferable right to use the Services for your own personal or internal business purposes, in accordance with these Terms and Conditions.

10.3 You may not copy, modify, translate, sell, rent, sublicense or otherwise exploit the Services, software or content, unless expressly permitted in writing by Bitease.

10.4 Content that you add yourself (such as data, texts or other information) remains owned by you or your licensors. You grant Bitease a non-exclusive, worldwide and royalty-free licence to use this content to the extent necessary for the provision and improvement of the Services.

11. Liability and indemnification

11.1 You use the Website, the Web Application and the Services entirely at your own risk.

11.2 Bitease endeavours to provide correct and up-to-date information but does not guarantee the accuracy, completeness or timeliness of the information in the Web Application or on the Website. No rights can be derived from (potentially incorrect or outdated) information.

11.3 Bitease is not liable for:

• indirect damage, consequential damage, loss of profit, loss of savings, loss of data or reputational damage;
• damage resulting from incorrect or improper use of the Services;
• damage resulting from unavailability or limited availability of the Website or Web Application;
• damage resulting from the use of links to or integrations with third-party websites or services.

11.4 Bitease is only liable for direct damage that is the immediate and direct result of an attributable failure to perform its obligations.

11.5 If Bitease is nevertheless liable, such liability is limited per year to an amount equal to the subscription fees paid by you for one (1) subscription year.

11.6 The limitations of liability set out in this article do not apply in cases of intent or wilful misconduct by Bitease.

11.7 You shall indemnify Bitease against any claims by third parties that result from use of the Services by you or via your Account in violation of these Terms and Conditions or applicable law.

12. Force majeure

12.1 Bitease is not obliged to perform any obligation if prevented from doing so by force majeure. Force majeure includes, but is not limited to: failures in internet or telecom infrastructure, cyberattacks, power outages, failures at hosting or cloud providers, government measures, pandemics, strikes, wars, natural disasters and other circumstances beyond Bitease’s reasonable control.

12.2 If a situation of force majeure continues for more than one (1) month, you may cancel the Subscription in writing. In that case, Bitease will not be obliged to pay any compensation. You will only pay for the period during which you were actually able to use the Services.

13. Changes and termination of the Services

13.1 Bitease may change, suspend or terminate the Services in whole or in part, for example for security reasons, changes in legislation or business-economic reasons.

13.2 In case of structural termination of the Services, Bitease will, where reasonably possible, observe a reasonable notice period and inform you accordingly.

13.3 Bitease may terminate Accounts that have been inactive for an extended period of time. Where reasonably possible, we will inform you in advance.

14. Third-party websites and services

14.1 The Website or Web Application may contain links to websites or services of third parties. This does not mean that Bitease recommends or endorses such websites or services.

14.2 Use of third-party websites or services is at your own risk. Bitease is not responsible for the content, availability, security or privacy practices of such third parties.

15. Complaints

15.1 If you have a complaint about (any part of) the Services, you can submit it via support@bitease.io or via any complaints option that may be provided on the Website or in the Web Application. Please describe your complaint as clearly and fully as possible.

15.2 Bitease will generally handle and respond to a complaint within fourteen (14) days after receipt. If a complaint is expected to require a longer processing time, you will receive an acknowledgement of receipt within fourteen (14) days indicating when you can expect a substantive response.

16. Governing law and competent court

16.1 These Terms and Conditions, the Services and all agreements between you and Bitease are governed exclusively by Dutch law.

16.2 All disputes arising out of or in connection with these Terms and Conditions or the Services will be submitted exclusively to the competent court in the district in which Bitease has its statutory seat, unless mandatory law (for example, for Consumers) provides otherwise.

17. Contact

For questions about these Terms and Conditions or the Services, you can contact us at: